Customer Service

Planning and directing the actions of the customer service team to meet their needs and support the operations of the company. Develops procedures, set standards and manage activities to ensure accurate order taking, efficiency and track shipments on-time delivery of products to customers. It is also responsible for the effective response to the requirements, problems and special needs of customers. Works together with the functions of marketing and sales, logistics and transportation to achieve the reduction times in order cycle and improve efficiency indices while the costs of customer service are controlled.